Frequently Asked Questions (FAQ)
Welcome to our store! We specialize in a wide selection of high-quality chairs designed to meet a variety of needs—from home comfort to professional workspaces. Below are some frequently asked questions to help guide you through your shopping experience.
1. What types of chairs do you offer?
We offer a diverse range of chairs, including office chairs, ergonomic chairs, gaming chairs, dining chairs, lounge chairs, and more. Our collection combines functionality, design, and comfort to meet different preferences and lifestyles.
2. Are the chairs pre-assembled or do I need to assemble them myself?
Most of our chairs require minimal assembly. Each product comes with a step-by-step instruction manual and the necessary tools. Assembly is typically straightforward and can be completed within 15–30 minutes.
3. What materials are your chairs made from?
Our chairs are crafted using a variety of materials such as high-density foam, breathable mesh, synthetic or genuine leather, metal frames, and durable plastic components. Material specifications are listed on each product page for your reference.
4. How do I place an order?
Orders can be placed directly through our website at dyxaro.shop. Simply choose your product, add it to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.
5. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods as displayed at checkout. All payments are encrypted to ensure your financial information remains safe.
6. Do you ship internationally?
Yes, we provide both domestic and international shipping. Shipping availability and rates will be calculated at checkout based on your delivery address. Delivery times may vary depending on location.
7. How long will delivery take?
Estimated delivery time depends on your location and the item ordered. Typically:
- Domestic orders arrive within 5–10 business days
- International orders may take 7–21 business days
Please note that shipping times can be affected by external factors such as customs processing and holidays.
8. How can I track my order?
After your order has been shipped, you’ll receive a tracking number by email. You can use this number to track your package on the courier’s website.
9. What is your return policy?
If you’re not satisfied with your purchase, you may return the item within 14 days of receipt. Returned items must be unused, in original packaging, and in resellable condition. Please contact our support team before sending anything back.
10. Can I exchange a product?
Yes, we offer exchanges for items that are defective or damaged. If you received the wrong item or if there’s a manufacturing defect, contact us immediately with photos and a description of the issue.
11. What if my item arrives damaged?
If your item arrives damaged during transit, please contact us within 48 hours of receiving the package. Include photos of the damage and packaging for quicker resolution. We will assist you with a replacement or refund.
12. Can I cancel or change my order after it’s been placed?
Orders can be modified or canceled within 24 hours of placement. After that, we begin processing your order for shipment and cannot guarantee changes.
13. Do you offer bulk or business discounts?
Yes, we offer special pricing for bulk or business orders. If you’re purchasing multiple units for a company or event, feel free to contact us for a custom quote.
14. Is my personal information secure?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information. We do not sell or share your data with third parties.
15. How can I contact customer support?
Our customer support team is ready to help! You can reach us via email at zhangjian2025888@163.com. We aim to respond to all inquiries within 24 hours on business days.
Thank you for shopping with us! Your satisfaction is our top priority.